Pre-Orders

PRE-ORDER POLICY

  • A 40% Deposit is required on all pre-ordered items 
  • Shipping of pre-ordered item is commonly between 6-12weeks, anything longer & you will be notified withing a week of ordering.
  • Delays can occur from circumstanced beyond our control ie; shipping items, customs clearance etc.
  • Orders are considered final once Full payment has been received.
  • Pre-orders CANNOT be cancelled without forfeiting deposit
  • Pre-ordered CANNOT be returned (in the exception of major product fault)
  • Making payment make you bound by the terms & conditions of this pre order sale


Pre Order Process:
At the time of purchase you were aware the product was a pre-order, there was a wait on the product and you agreed to the terms set out on this Website.
You have viewed the product in person or online and accept the sizing, colour.
You are aware of the total costs of items (excluding shipping, which is to be quoted)
The approximate lead times are between 6 -12 weeks*
Delivery & Assembly could be subject to additional costs depending on the product.

RETURNS:
All pre-orders are classified as a custom made goods as we would not have ordered them if you had not purchased them, as such some items are non-returnable. This does not exclude your rights under Australian Consumer Law (ACL) as you may still have warranties or guarantees on the products description, fit for purpose and quality. For more information on this please refer to the Australian Consumer Law rights of a consumer.

CANCELLATION:
All pre-orders are classified as custom orders and as such you will forfeit all or part of you money if you choose to cancel your order.
Pre-orders can take between 6 – 12 weeks to arrive in our ports and could be held for longer periods for Australian custom clearances, inclement weather, strikes and other issues that may arise which are out of our control.
Pre-orders can be carried out on our website or in store.
By paying all of the order, the customer agrees to accept the Terms and Conditions set out on this page and other relevant T&Cs pages.
The customer is aware that they are receiving a discount to accept part or all of the of the risk in the purchase.
Pre-orders cannot be cancelled without forfeiting their payment.
When the pre-order is accepted and ordered, the customer is liable to lose any monies paid.

 

 

PRE-ORDER POLICY FAQ:
Are there any differences between "Pre-ordered" products and "Buy Now" products?
Absolutely not, they are identical in every way except "Buy Now" products are shipped within 2 days.

Can I cancel a Pre-Order?

Pre-Orders cannot be cancelled due to the fact that we have already ordered the item from the factory especially for you.

How long will the shipment take?
Pre-ordered items are expected to be delivered 6-12 weeks from the date of purchase. Anything longer and you will be notified within a week of purchase. 

Please note with pre-ordering we are only able to advise of the expected arrival date into Australia. The date the goods arrive at our warehouse for dispatch to you, is dependent on many factors, such as the time taken to get the raw materials to the factory, passing our quality control inspection, clearing customs etc. As a result, delays can occur.